Note: The job is a remote job and is open to candidates in USA. Cohere Health is a forward-thinking organization that leverages AI-powered solutions to enhance healthcare delivery. They are seeking a Senior Strategic Account Manager to support and grow key client relationships while ensuring high-quality client experiences through effective communication and operational support.
Responsibilities
- Manage and monitor client communications, ensuring timely responses, issue resolution, and escalation when appropriate
- Track and coordinate client-submitted support tickets across internal teams through resolution
- Analyze client data, trends, and key performance metrics to generate insights and support strategic decision-making
- Develop customer-facing materials, reports, presentations, and communications that clearly convey recommendations and value
- Support cross-functional initiatives related to client onboarding, implementation, process improvements, training materials, and communication strategies
- Partner closely with operations, analytics, product, clinical, compliance, and other internal stakeholders to solve complex client challenges
- Participate in monthly and quarterly business reviews both internally and externally with clients
- Proactively identify opportunities to improve client experience, operational processes, and customer outcomes
- Help ensure alignment across teams to support successful client execution and long-term account growth
Skills
- Bachelor's degree in a related field
- 9+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles
- Strong communication, relationship management, organizational, and problem-solving skills
- Experience supporting cross-functional initiatives and collaborating with both business and operational teams
- Analytical mindset with the ability to interpret data, identify trends, and support business recommendations
- Comfortable operating in a fast-paced, evolving environment with shifting priorities
- Self-motivated, adaptable, and highly collaborative
- Passionate about delivering a proactive, supportive, and partner-oriented client experience
- Passion for improving the healthcare system and helping drive better outcomes for clients and patients
- Healthcare domain experience strongly preferred; experience working with health plans is a plus
- Familiarity with Mac, Google Suite, Confluence, and JIRA
- Experience supporting strategic client initiatives, implementations, or operational process improvements
- Demonstrated ability to learn quickly and take initiative in unfamiliar areas
- Project management experience, including planning, coordination, and execution across multiple stakeholders
Benefits
- Fully remote opportunity with about 10% travel
- Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match; flexible spending and health savings account
- Flex Time Off + company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance
Company Overview
Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://coherehealth.com.