Note: The job is a remote job and is open to candidates in USA. Covenant Health is a comprehensive health care organization that focuses on patient-centered care. They are seeking a Senior Voice and Clinical Communications Engineer responsible for the design, operation, and modernization of enterprise communication platforms that support patient care, ensuring these systems are reliable and integrated across clinical workflows.
Responsibilities
- Design, operation, and modernization of enterprise communication platforms that directly support patient care
- Ensure these platforms are resilient, highly available, and aligned to evolving clinical and operational needs
- Partner closely with engineering, operations, and clinical teams to drive modernization and improve service reliability
Skills
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience
- 5 years Related experience; 5-8 years preferred
- Experience in automation, specifically related to deployment, recovery, or other manual processes
- Experience with n-tier solutions
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
- Experience in a Healthcare environment
Benefits
- Shift differentials
- Standby/on-call
- Overtime
- Premiums
- Extra shift incentives
- Bonus opportunities
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Company Overview
Covenant Health is a faith-based health care network. It was founded in 1998, and is headquartered in Lubbock, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.covenanthealth.org.