Note: The job is a remote job and is open to candidates in USA. UnityBPO is a healthcare support company dedicated to improving the patient experience. They are seeking a Patient Customer Service Support Specialist to provide first-level customer service support to patients regarding their healthcare applications and non-clinical needs.
Responsibilities
- Provide first-level customer service support
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately document every call
- Deliver outstanding customer service through clear communication, patience, and empathy
Skills
- High School diploma or GED (or equivalent experience)
- Must have hard wired connection to router
- Previous experience in a customer service or technical support role
- Previous Call Center Experience
- Basic knowledge of PC operations and desktop applications
- Excellent verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Ability to maintain and calm, professional demeanor in challenging situations
- Adaptability and self-motivation in a remote work setting
- Strong customer empathy, patience, and a commitment to provide high-quality service
- Experience with My Pres and My Chart
- Familiarity with medical terminology
- Experience working in Electronic Health Record (EHR) systems
Benefits
- We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development
- Career Growth: We invest in your development and pay for technical certifications
- Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
- Inclusive Culture: We welcome applicants of all ages and backgrounds.
- Leadership Access: Share your ideas directly with leadership, including the CEO
- Supportive Environment: Be part of a team that values transparency, communication, and collaboration
Company Overview
UnityBPO is a healthcare business process and technology company It was founded in 2016, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 201-500 employees. Its website is https://www.unitybpo.com.