Note: The job is a remote job and is open to candidates in USA. Loopback Health is a healthcare data company dedicated to improving access and outcomes for complex patients. They are seeking a Client Services Analyst to serve as the main point of contact for Health System clients, ensuring effective communication and support throughout the client relationship lifecycle.
Responsibilities
- Operate as the lead point of contact for all matters specific to the assigned client base
- Directs clients in the best practices and recommended usage of new software features
- Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
- Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management
- Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
- Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
- Validate report changes to ensure minimal client disruption when releasing new reports
- Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success
Skills
- Skills in Microsoft Excel, PowerPoint, and Word
- Experience working in a health system specialty pharmacy
- Experience with Microsoft PowerBI
- Experience managing the implementation, optimization, utilization, and maintenance of large data sets
- Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment
- Passionate and decisive customer service-oriented person
- Ability to work with aggressive schedules and deadlines
- Experience managing clients or customers
- Experience with SQL and ability to write advanced formulas in data management languages
- Bachelor's degree in Computer Science, Information Systems, Business, or related field
Company Overview
Founded in 2009, Loopback Health is a leading provider of data analytics and insights that simplify understanding, access and innovation for patients requiring specialty care. It was founded in 2009, and is headquartered in Dallas, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.loopbackanalytics.com.