Note: The job is a remote job and is open to candidates in USA. CivicScience is a consumer analytics and advertising platform that gathers opinions from millions of consumers to provide insights to leading brands. They are seeking a Strategic Account Manager to nurture client relationships, drive account growth, and deliver tailored advertising strategies backed by data-driven insights.
Responsibilities
- Act as the trusted lead for assigned accounts, owning strategy, relationship development, and lifecycle planning - from pre-sales proposals through onboarding to business reviews
- Uncover client goals and deliver tailored campaign strategies and optimizations that build long-term value and retention
- Collaborate with internal stakeholders to identify upsell and cross-sell opportunities that grow revenue within existing accounts
- Synthesize campaign data into clear, client-ready narratives that link performance to business outcomes
- Craft impactful decks that weave insights, optimizations, and strategic recommendations
- Leverage tools like brand lift studies and audience analytics, interpreting results and building stories that clients can use to inform broader strategy
- Bring a strong, working knowledge of DSPs (The Trade Desk, Viant, etc.) and SSPs (Xandr, Index Exchange, etc.) to client conversations
- Translate technical concepts, such as bidding strategies, targeting, and pixel implementation, into value-focused dialogue
- Troubleshoot basic delivery issues and collaborate with Trading, Engineering, and Product teams when escalation is needed
- Partner with internal sales, engineering, and data teams to ensure smooth execution and ongoing innovation
- Surface client feedback to shape go-to-market offerings and influence product roadmap
- Contribute to scalable resources, including upsell templates, case studies, and best-practice materials
Skills
- 6+ years in account management within the advertising or ad tech industry, including both brand-direct and agency-side experience
- Proven track record of client growth, retention, and consultative upselling
- Strong analytical skills with the ability to interpret campaign performance data and measurement study results
- Excellent communication and presentation skills with the ability to simplify complex concepts and tell compelling stories
- Superior organizational and time management skills to work in a remote, fast-paced environment
- Proficiency in Google Workspace products, HubSpot, Salesforce, and other ad tech
- Experience with research tools, brand studies, and ad measurement platforms, a plus
Benefits
- Company paid medical, dental, and vision premiums for you and your legal dependents
- Company paid life insurance plus short- & long-term disability coverage
- Flexible spending accounts for medical and dependent care
- Employee assistance programs
- Unlimited PTO
- 401(k)
- Travel and educational opportunities
- This is a remote (work from home) role with flexibility, autonomy, and a preference for candidates in the Eastern Time Zone
Company Overview
CivicScience offers an online polling application that gathers information on topics while respecting the privacy of its providers. It was founded in 2007, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://civicscience.com.