Note: The job is a remote job and is open to candidates in USA. Federal Resources Corporation (FRC) operates at the forefront of Cybersecurity & Privacy, Intelligence, and Strategic Consulting. The Technology and GRC Solutions Consultant supports the implementation and delivery of TrustCloud.ai Governance, Risk, and Compliance (GRC) solutions for public sector and commercial customers, while also collaborating on strategic technology initiatives and developing technical content.
Responsibilities
- TrustCloud Implementation & Customer Delivery
- Shadow experienced TrustCloud implementation specialists and learn platform capabilities, implementation methodologies, and best practices
- Configure and implement TrustCloud solutions for public sector and commercial customers
- Conduct customer discovery sessions and requirements-gathering workshops
- Serve as a business analyst to document customer requirements, workflows, and desired outcomes
- Guide customers through Governance, Risk, and Compliance concepts, features, and functionality within TrustCloud
- Support customers in understanding security and compliance frameworks including NIST 800-53, NIST Cybersecurity Framework (CSF), FedRAMP, StateRAMP, and related standards
- Configure workflows, reporting, dashboards, assessments, and automation capabilities within TrustCloud
- Deliver customer training sessions and knowledge transfer activities
- Manage implementation projects from initiation through production deployment
- Assist with project planning, status tracking, and customer communications
- Support contract and project management activities as needed
- Maintain project documentation, implementation artifacts, and customer deliverables
- Collaborate with customer stakeholders, internal teams, and TrustCloud resources to ensure successful project outcomes
- Provide post-implementation support and customer success guidance
- Contribute to the growth and maturity of FRC’s TrustCloud and technology consulting practice
- Technology & Innovation Initiatives
- Support the VP of Technology & Innovation with strategic technology initiatives
- Research, evaluate, and prototype emerging technologies and solutions
- Learn and apply new artificial intelligence (AI) technologies to improve business operations, customer engagement, and service delivery
- Assist with sales enablement efforts related to OEM technology partners and solution offerings
- Develop technical content including blog articles, white papers, presentations, webinars, and thought leadership materials
- Support technology demonstrations, customer briefings, and solution presentations
- Perform other job-related duties as assigned
Skills
- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Cybersecurity, or a related technical field
- 3–7 years of experience delivering customer-facing technology projects
- Experience implementing SaaS platforms such as Salesforce, ServiceNow, HubSpot, Atlassian, Microsoft Dynamics, or similar solutions
- Experience supporting public sector customers including federal, state, local government, or higher education organizations
- Strong business analysis and requirements gathering skills
- Experience creating reports, dashboards, workflows, and process automation solutions
- Excellent written, verbal, and presentation skills
- Strong customer relationship management and stakeholder engagement abilities
- Ability to manage multiple projects and priorities simultaneously
- Ability to learn new technologies and concepts through self-directed learning
- Ability to learn and apply cybersecurity frameworks, policies, and compliance concepts
- Self-motivated and comfortable working in a remote environment
- Experience with Governance, Risk, and Compliance (GRC) platforms
- Knowledge of cybersecurity concepts and security compliance frameworks
- Understanding of NIST 800-53, NIST Cybersecurity Framework (CSF), FedRAMP, StateRAMP, or related frameworks
- Experience supporting professional services or consulting engagements
- Experience with workflow automation platforms and API integrations
- Project management experience
- Security+, CGRC, CISA, CISSP, PMP, or related certifications
Company Overview
Founded in 1998, FRC has a proven track record of delivering IT solutions across commercial, federal, and international markets. It was founded in 1998, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.fedresources.com/.