Note: The job is a remote job and is open to candidates in USA. SilverAssist is redefining care transitions for older adults through its HealthBridge platform. The Vice President of HealthBridge Operations & Clinical Integration will lead the development and scaling of the service delivery model, transforming successful practices into a standardized national operating system.
Responsibilities
- Design and operationalize the national HealthBridge care transition delivery model
- Translate successful field-based practices into standardized workflows, SOPs, and scalable operational processes
- Develop implementation playbooks for hospital and health system partnerships
- Build operational infrastructure capable of supporting multi-market expansion
- Partner with hospital leadership, case management teams, discharge planners, and healthcare stakeholders to support successful integration
- Establish standardized onboarding and implementation protocols for new health system partners
- Develop escalation pathways and service recovery procedures
- Ensure consistent operational execution across all markets
- Create standardized best practices for patient navigation, discharge coordination, and post-acute transition support
- Ensure workflows align with hospital throughput goals, patient experience expectations, and quality metrics
- Collaborate with clinical and operational stakeholders to improve continuity of care and reduce transition friction
- Establish operational KPIs and service-level metrics
- Develop dashboards and reporting frameworks for hospital partners and executive leadership
- Monitor program effectiveness, operational consistency, referral responsiveness, and transition outcomes
- Drive continuous process improvement initiatives
- Build and oversee HealthBridge operational training and certification programs
- Develop implementation resources, communication protocols, and operational standards for field teams
- Partner with franchise and regional leadership to support execution consistency
- Collaborate closely with executive leadership, business development, franchise operations, technology, and clinical stakeholders
- Serve as a strategic operational leader during HealthBridge national expansion
- Help shape long-term organizational strategy and scalable infrastructure
Skills
- 10+ years of progressive leadership experience in healthcare operations, care transitions, population health, post-acute care, or hospital operations
- Experience building or scaling multi-site healthcare operational programs
- Strong understanding of hospital discharge planning, case management, care coordination, and post-acute ecosystems
- Proven success creating standardized workflows, SOPs, operational playbooks, and scalable service models
- Experience leading implementation initiatives across multiple markets or healthcare systems
- Strong analytical and KPI-driven operational management experience
- Experience working with hospitals, health systems, ACOs, Medicare Advantage organizations, or value-based care programs
- Experience in transitional care management, throughput operations, population health, or post-acute strategy
- Familiarity with franchise, distributed workforce, or multi-market operating environments
- Experience in healthcare startups, growth-stage healthcare organizations, or healthcare services expansion
Benefits
- Base salary
- Performance incentives
- Benefits package
- Growth and leadership opportunities
Company Overview
SilverAssist provides a suite of complementary services that connect seniors and their families with informative resources. It was founded in 2021, and is headquartered in Hendersonville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://www.silverassist.com.