Note: The job is a remote job and is open to candidates in USA. Driven Brands is North America's largest automotive services company, and they are seeking a Vice President of Operations to lead multi-unit franchise performance. The role involves driving operational excellence, fostering franchisee engagement, and developing high-performing teams to enhance customer experience and achieve business growth.
Responsibilities
- Lead and develop Operations Managers to deliver KPI excellence, drive franchisee engagement, and ensure consistent execution of brand standards across the network
- Drive franchisee adoption of operational best practices that improve customer experience and increase unit-level sales and profitability
- Build scalable operating rhythms and processes across franchise locations to improve sales growth, customer service, strategic account performance, and key KPIs
- Establish strong feedback loops by seeking input and providing timely coaching to franchisees, field leaders, peers, direct reports, and business partners
Skills
- 5+ years of multi-unit field operations leadership in a fast-paced, high-growth organization, including leading through influence in a franchise or distributed operating model to drive sales and profit growth
- Demonstrated ability to build trust-based franchisee relationships, influence without authority, and drive adoption of system standards and strategic priorities
- Proven track record delivering operational excellence, customer experience, and loss prevention through consistent execution across multiple locations
- Demonstrated ability to build positive, efficient teams through mentorship, coaching, and feedback
- Strong ability to set a clear vision, align stakeholders, and execute from inception through measured results
- Ability to manage competing priorities in a fast-paced, high-growth environment
- Excellent communication skills across all levels of the organization, including franchisees, C-suite leaders, vendors, field teams, and cross-functional partners
Benefits
- Supplemental pay types may include commissions or bonus incentives, depending on the role.
- Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
- Get early access to 50% of your earned wages at any time through our myFlexPay program.
Company Overview