The primary purpose of the Sales Manager is to lead and develop a high performing inside sales team to exceed daily and monthly goals. This role requires proactive leadership, strategic problem-solving and data driven decision-making to optimize performance and drive growth. The Sales Manager must stay ahead of team progress, analyze trends, and make business adjustments to ensure success.
Duties and Responsibilities
- Responsible for training the team on account-related topics and supporting linqd. with application and data management training.
- The knowledge level of the sales reps is the accountability of the Sales Manager. If gaps are identified, the Sales Manager is responsible for coordinating instruction and training design with the Training Specialist.
- Coordinate a structured plan and schedule with the Training Specialist to onboard new hires.
- Develop effective call guides/scripts and monitor campaign and list penetration.
- Always ensure there is the proper level of support and clear communication across all accounts.
- Client and account support
- Collaborate with the Account Teams on the following:
- Setting goals for accounts/ISPs/Campaigns/any additional needs
- Campaign and List suggestions.
- Developing call messaging and scripting
- Gathering feedback and learning from the industry/market/customer
- Optimizing performance
- Responsible for pulling data from various platforms and providing feedback and insights. Using the data to define the required action plan and managing team members through the actions to achieve the desired goals.
- Involvement in industry-related activities and events (webinars and tradeshows) and visiting customer facilities.
- Attainment of account goals, service levels, and financial targets
- Championing quality: ensuring call quality meets company and client standards.
- Adherence to process and standard operating procedures.
- Facilitating changes and questions on account assignments with the client
- Launching campaigns with the team, including talking points and role plays.
- Coordinating with Marketing Operations on the Campaign Calendar (new ideas are always welcome)
- Collaborate with other teams and subject matter experts across the business to implement and enforce compliance with best practices, policies, and procedures
Leadership
- Hire, onboard, manage, and mentor the inside sales team that supports clients.
- Will be involved with interviewing and engaged in good faith efforts to hire and support a diverse workforce.
- Conduct ongoing performance coaching sessions to understand job expectations and goals and document performance concern areas.
- Collaborate with the Sales Director on escalations, including Performance Improvement Plans (PIPs), and disciplinary actions.
- Upholds the Company’s Open-Door policy by meeting with employees, listening to concerns, and providing resolutions.
- Responsible for direct reports evaluations, following company guidelines.
- Perform as a mentor, conduct training, and create development plans for employees to ensure a long-term succession plan and growth are in place.
- Utilize business intuition and experience to anticipate account needs and proactively address them.
The above job duties and responsibilities are not intended to be an all-inclusive list of duties and standards of the position.
Skills & Qualifications
- Bachelor’s Degree in Technical, Business, or related field preferred (equivalent experience will be considered).
- Minimum five years of successful management experience, preferably in a contact center or tele-sales environment.
- Proven track record of driving sales, coaching teams, and enhancing customer relationships.
- Must have experience in mentoring others to drive toward a common goal using best practices and tactics.
- An ability to understand the role of the phone channel and support in that strategy while also providing feedback to the team to articulate a positive impact to said strategy (e.g., idea generation).
- Industry knowledge is a plus.
- Exceptional interpersonal skills, leadership by example.
- Must have strong communication and presentation skills (both oral and written) with a high degree of professionalism.
- Must have the ability to transfer knowledge and skills from one to another in such a way that the trainee can perform appropriately with the knowledge and skills they have gained. Must understand the difference between ‘knowledge transfer’ vs. ‘skills training’ and can customize the presentation of this information based on the goal.
- Proficiency in Microsoft 365 and data-driven sales analysis.
- Strong understanding of CRM platforms such as Salesforce, HubSpot, Aircall, and Five9.
- Ability to work under pressure whilst maintaining a cool outlook. Thriving in an environment that never stops is a must.