Join arenaflex and Lead the Way in Data-Driven Customer Experience
Are you ready to be part of something extraordinary? At arenaflex, you'll be judged on your contributions, management, and impact—each colleague has the opportunity to share in the company's achievements. Collectively, we'll win as a crew, striving to uphold our organization values and our effective backing promise to offer the arena's first-class customer experience every day. And we'll do it with the maximum integrity, and in an environment where each person is seen, heard, and feels like they belong.
With greater than 5 million surveys received from clients each year across the Consumer, Business, and Service Provider areas, the Customer Listening Team across GSG, GABM, and GCS businesses is responsible for dealing with the end-to-end Voice of the Customer technique. This technique includes layout and programming of the Customer Experience surveys which include forty or more studies translated in over 10 languages and added in greater than 20 countries.
Be part of the arenaflex team and let's lead the way collectively.
About the Role
The Senior Statistics Architect will assist the transformation and innovation of the end-to-end Voice of the Customer method. Most of the obligations of the position consist of helping the improvement and preservation of the new Voice of the Customer technique sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted through Qualtrics—our Survey Vendor. This person will work intimately with Product and Process Owners, Concern Matter Specialists from Qualtrics, and the Agile Crew in Technology.
Key Responsibilities
- Business Requirements Analysis: Individuals would work closely with the Utility Teams to outline, body, and capture business enterprise needs, ensuring all technical solutions align with commercial objectives.
- Voice of the Customer Expertise: Growing information of Voice of the Customer methods and leveraging the same to outline and transform the facts within the Cornerstone Big Data Platform.
- Data Architecture Design: Layout and build sturdy records model architecture to aid most fulfilling statistics processing and standardized metric definitions across all customer experience data streams.
- Big Data Solutions Development: Allow Big Statistics and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions making sure information first-rate and accuracy thru intensive testing at variable and use case degree.
- Performance Optimization: Offer pointers to beautify competencies to drive efficiency in computing programs using Massive Data ecosystem.
- Consumer Story Analysis: Power Consumer Tale analysis and elaboration, design and development of software programs, and checking out and build automation tools.
- Process Automation: Proactively pick out and automate guide obligations to improve best and efficiency across all data processing workflows.
- Cross-Functional Collaboration: Position entails operating carefully with companions from GSN and AET to prioritize, define, increase, and check the statistics for various use cases as part of the VOC end-to-end technique.
Essential Qualifications
- Hands-On Development Experience: Demonstrated expertise in Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for information-driven projects for a span of not less than 3+ years.
- Stakeholder Collaboration: This should involve energetic collaboration with dating managers and Product Owners for expertise the functional requirements and converting them into technical deliverables.
- Agile Methodology: The proper candidate must be familiar with the Agile methodologies of delivery in which small increments of a product are introduced at everyday intervals to the business groups.
Preferred Qualifications
- Advanced degree in Statistics, Mathematics, Computer Science, or related quantitative field.
- Experience with Qualtrics survey platform implementation and integration.
- Knowledge of Cornerstone data platform architecture.
- Experience in the financial services or payments industry.
- Strong understanding of data governance and data quality frameworks.
- Experience with real-time streaming data processing using Kafka or similar technologies.
- Certification in Big Data technologies (Cloudera, Databricks, or AWS/GCP Big Data).
Skills and Competencies Required for Success
- Technical Excellence: Deep proficiency in big data technologies including Hadoop ecosystem components, Apache Spark, and Python programming.
- Analytical Thinking: Strong ability to translate complex business requirements into scalable technical solutions.
- Communication Skills: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present technical concepts to non-technical stakeholders.
- Problem-Solving: Proven ability to troubleshoot complex data pipeline issues and optimize performance.
- Innovation Mindset: Ability to propose and implement innovative solutions that improve data quality, processing efficiency, and customer insights.
- Attention to Detail: Meticulous approach to data validation and quality assurance.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our people. As a Senior Statistics Architect, you will have access to unparalleled career development opportunities:
- Exposure to cutting-edge big data technologies and cloud platforms.
- Mentorship from industry experts in data architecture and customer experience analytics.
- Comprehensive training programs including certifications in emerging technologies.
- Rotation opportunities across different business units to broaden your experience.
- Leadership development programs for those aspiring to senior technical or management roles.
- Internal mobility programs that allow you to explore different career paths within arenaflex.
- Conference attendance and industry event participation.
Work Environment and Company Culture
We returned our colleagues and their loved ones with blessings and applications that support their holistic well-being. Which means we prioritize their physical, monetary, and intellectual health thru each stage of existence.
At arenaflex, we foster a culture of inclusivity, innovation, and collaboration. Our work environment is designed to help you thrive:
- Flexible Working Model: We offer Hybrid, Onsite, or Digital preparations depending on position and enterprise need, giving you the flexibility to work in a way that suits your lifestyle.
- Inclusive Culture: Every person is seen, heard, and feels like they belong. We celebrate diversity and create opportunities for all employees to contribute and grow.
- Innovation Focus: We encourage creative thinking and new approaches to solving complex problems. Your ideas matter and can make a real impact.
- Team Spirit: We win together as a crew. Collaboration is at the heart of everything we do.
- Integrity First: We conduct business with the highest ethical standards, transparency, and respect.
Compensation, Perks, and Benefits
arenaflex is committed to recognizing and rewarding our colleagues for their contributions. Our comprehensive benefits package includes:
- Competitive Base Salaries: We offer industry-leading compensation that reflects your skills, experience, and contributions.
- Bonus Incentives: Performance-based bonuses that reward individual and company-wide achievements.
- Financial Well-Being Support: Assistance for economic-well-being and retirement planning, including 401(k) matching and financial planning resources.
- Health and Wellness: Comprehensive health insurance coverage including medical, dental, and vision plans.
- Generous Parental Leave: Supportive parental leave policies (depending on your location) to help you balance work and family.
- Wellness Resources: Free and confidential counseling aid through our Healthy Minds Program.
- On-Site Health Facilities: Free access to international on-site well-being facilities staffed with nurses and doctors (depending on location).
- Education Opportunities: Career development and education possibilities including tuition reimbursement and professional development courses.
- Employee Discounts: Access to exclusive discounts on products and services.
- Community Involvement: Opportunities to participate in corporate social responsibility programs and community engagement.
Why Join arenaflex?
arenaflex is not just a company—it's a community of talented professionals dedicated to delivering exceptional customer experiences. When you join us, you become part of a legacy of innovation and excellence. You'll work alongside passionate colleagues who are committed to making a difference.
We are looking for individuals who share our values and are excited about the opportunity to transform how we understand and serve our customers. If you're ready to take the next step in your career and make an impact, we encourage you to apply.
Don't miss this opportunity to grow your career with a global leader in customer experience and data-driven innovation. Apply today and join the arenaflex family!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.