Job Title
Summary of the role:
Reporting to the Director of Support, the Site Manager (NLU) manages all continuing Airport IT operations at airport site and supports installed systems including responsibility for ensuring the successful continued operation of all installed computer hardware and software, including PC's Kiosk, Biometrics, high profile displays, and operating systems in a highly visible environment on a variety of systems.
In this role you’ll:
Implements Airport IT software and hardware solutions and ensures the successful continued operation of all installed computer hardware and software on a variety of systems throughout the airport.
Establishes, modifies, implements and monitors systems and procedures to enhance timely and efficient workflow
Confers with company and airport project personnel to provide technical advice and resolve problems while ensuring that all problems are responded to or escalated within predefined time constraints.
Confers with project personnel to provide or receive technical advice and resolve problems.
Monitors daily activities of the airport operation as well as all systems daily to ensure continued 24/7 operation
Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.
Ensures efficient and effective delivery of support services to the client base and coordinates cross-team interactions to ensure service levels are maintained.
Ensures that all problems are recorded in the ServiceNow trouble ticket system
Ensures that all Airport or Amadeus documentation is updated and stored on the Amadeus SharePoint site
Develops quality assurance test plans and directs or performs the quality assurance testing
Troubleshoots all issues using analytical skills, problem solving techniques, time management skills and escalate for help when needed.
Must adhere to the airport authority contract and work hours
Submittal of a Weekly SOFTE Report at the end of each week, summarizing operational status and key updates. The report is to be sent to designated Amadeus management and designated Airport Authority staff.
If Site Manager does have subordinates, Site Manager is to supply Weekly Status Reports to Management and subordinates are required to supply Daily Status Reports to Site Manager.
Reviews of monthly ticket reports for correct troubleshooting and resolution content
Follows up with other Amadeus staff on outstanding/open tickets.
Maintains a backup of all pertinent hardware OS and software systems
Other duties as assigned.
About the ideal candidate:
Bachelor's degree (B.A.) from four-year College or university and/or equivalent work experience.
5-7 year related experience and/or training, or equivalent combination of education and experience
Knowledge of PC and Server operating systems
Peripheral communication knowledge (serial and TCP/IP)
Networking skills including but not limited to physical and logical LAN, WAN and Routing
Knowledge of highly available designs for mission critical applications
Experience with Virtual machine solutions including VMware, Veeam, VMotion and ESXi Environments
Machine duplication or imaging and remote installation technologies
Understanding of application server technologies – ie. IIS, Tomcat, JBOSS
General understanding of RDBMS installation configuration and administration
Knowledge of travel industry standards – i.e. IATA, AEA, ATB
Understand a Virtual environment VMware, Veeam, VMotion, Vsphere and ESXi Environments
Language Skills: Advanced communication skills in English and Spanish both written and spoken
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in both languages.
Ability to write reports, business correspondence, and procedure manuals in English and Spanish.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in either language.
Ability to oversee and track all projects
Ability to schedule staff coverage for operational hours
Ability to work Flexible work schedule when needed
Ability to track and maintain site budget and process requisitions
Ability to track inventory, shipping, receiving, RMAs
Must have management knowledge and experience
Must have customer service knowledge and experience & be able to communicate with upper management
Must have experience working with vendors
Able to manage a sub-contractor employee and manage employees
Other Requirements:
Must be able to pass Security clearance to work in a TSA secured environment
Must have excellent organizational skills and pay great attention to details.
Must be able to manage your time and be able to work multiple issues at the same time.
Must have the ability to work independently and with a team
Must have valid driver’s license and possess a vehicle for service calls.
Must be able to pass airport security screening and maintain an airport badge.
Must be able to work a flexible shift which includes working day and night shifts, along with weekends and holidays
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Job Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk and talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Ability to climb ladders. This job requires the ability to work in disparate work environments which will include standing for multiple hours on concrete, tile and carpeted surfaces. Must have manual dexterity to perform job tasks. Ability to lift hardware in and out of shipping containers, racks and cabinets. Ability to walk long distances indoors and outdoors in various weather conditions can be from mild to extreme.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Disparate work environment consisting of working in office, lab areas, customer service counters, common rooms and hallways, communication rooms and closets. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Working at Amadeus, you will find:
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application process:
The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.