Sport Clips Haircuts is a leading hair care franchise focused on delivering exceptional experiences to clients. They are seeking a Technology Support Technician to support corporate teams and retail locations by ensuring technology systems run smoothly and efficiently.
Responsibilities
- Set up, image, and deploy laptops and workstations for in-office and remote employees
- Troubleshoot and resolve hardware and software issues to keep teams productive
- Support internal platforms and applications used across the business
- Train and guide team members so they can get the most out of our tools
- Support retail operations with a focus on POS systems and kiosks
- Quickly resolve store-level tech issues to minimize downtime
- Track and manage IT assets with accuracy and attention to detail
- Perform upgrades and maintenance to keep systems compliant and reliable
- Maintain strong security practices and protect company data
- Stay current on emerging threats and best practices
- Provide friendly, effective support to end-users
- Document all work in our ITSM system (Jira) for visibility and tracking
- Partner with IT and business teams to improve processes
- Help build and maintain a knowledge base to empower users
Skills
- 1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
- Strong troubleshooting skills across hardware, software, and networking
- Experience with Windows, macOS, and Microsoft 365
- Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
- Familiarity with POS systems and retail tech environments
- Experience with ticketing systems like Jira
- Ability to think critically and solve issues end-to-end
- Comfortable working independently and managing multiple priorities
- Excellent communication skills—technical and non-technical
- Patient, friendly, and professional approach to user support
- Strong customer-first mindset, even under pressure
- Eagerness to learn new tools and technologies
- Adaptability in a fast-changing environment
- Team-oriented with a willingness to share knowledge
- Ability to lift up to 50 lbs (equipment setup)
- Occasional travel for on-site support
- Flexibility for after-hours or weekend support when needed
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
Company Overview
Sport Clips is one of the most respected and fastest-growing hair care franchises in the United States. It was founded in 1993, and is headquartered in Round Rock, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.sportclips.com.Company H1B Sponsorship
Sport Clips Haircuts has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.