About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity:
The NOC L2/3 Team Lead is responsible for leading a team of highly skilled NOC engineers, ensuring the effective management of incidents, changes, and service requests across complex network environments. This role provides both technical leadership and operational oversight, ensuring that the team delivers high‑quality support, meets SLA targets, and maintains a culture of accountability, collaboration, and continuous improvement.
You will act as the escalation point for complex technical issues, guide engineers through troubleshooting and resolution, and ensure that processes, standards, and governance frameworks are consistently applied. This role is critical in maintaining network stability, driving operational excellence, and supporting the wider NETOPS function.
Key areas of focus:
Joining our Network Operations department, you will be responsible for leading the technical network Engineering function who hold responsibility for technical network performance, complex troubleshooting, Technical Change Management and providing managed service support to our customers. The role will oversee both reactive “break-fix” response and also pro-active network maintenance.
Team Leadership & Performance
Operational Management
Incident & Problem Management
Technical Leadership
Collaboration & Stakeholder Engagement
Governance & Continuous Improvement
About you:
You are a calm, structured, and decisive operator who thrives in a high‑paced environment. You enjoy coordinating activity, solving operational puzzles, and ensuring the right work gets the right attention at the right time. You balance technical understanding with strong organisational and communication skills.
We are looking for someone who:
Your experience:
Nice to have:
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.