[Remote] Account Manager Health

Note: The job is a remote job and is open to candidates in USA. Wiley is a company dedicated to transforming knowledge into impact, and they are seeking an Account Manager, Health to oversee a portfolio of healthcare-related accounts. The role involves driving renewals, upselling, cross-selling, and acquiring new business while collaborating with cross-functional teams to deliver value to Health customers.

Responsibilities

• Independently manage a portfolio of institutional Health customers, including ongoing account planning that balances retention with growth
• Renew and renegotiate journal and non‑journal agreements to maintain strong revenue retention and ensure compliance with regulatory standards
• Upsell existing accounts by expanding usage, increasing tier or coverage, and growing the value of current journal and non‑journal subscriptions
• Cross‑sell Wiley's broader portfolio into existing accounts, identifying opportunities to introduce additional non‑journal solutions beyond the customer's current footprint
• Drive new business by prospecting and converting target institutions that are not yet Wiley customers, building pipeline and closing first‑time deals
• Analyze usage trends and customer data to assess account health, mitigate risk, and inform proactive engagement strategies
• Provide timely, effective responses to customer questions and issues, strengthening long‑term relationships and defending revenue
• Conduct in‑depth customer research and gather market insights to tailor your outreach and elevate customer conversations
• Facilitate data‑driven negotiations that align stakeholders and deliver successful contract outcomes
• Partner with internal teams across time zones to support customer needs and maintain accurate CRM documentation
• Delegate smaller renewals and administrative tasks to Sales Coordinators to ensure efficient focus on strategic activities
• Serve as subject matter expert for specialized product lines or vertical market segments
• Lead complex product demonstrations and technical presentations to prospective customers
• Develop and maintain relationships with key customers and industry influencers within specialty areas
• Collaborate with engineering and product development teams to influence product roadmap and feature development
• Conduct market analysis and competitive intelligence gathering within assigned specialty areas
• Support development of specialized sales strategies and go-to-market plans
• Lead participation in industry conferences, trade shows, and professional association events
• Mentor junior team members and contribute to specialized training and development programs
• Develop specialized sales materials, case studies, and technical documentation
• Support pricing strategies and proposal development for complex specialized solutions
• Coordinate with customer success teams to ensure optimal implementation and customer satisfaction
• Contribute to thought leadership activities including webinars, white papers, and industry publications

Skills

• A four-year undergraduate degree
• 3+ years of institutional sales experience in health, ideally within publishing, information services, or technology
• Demonstrated track record of growing accounts and winning new business, not just managing renewals
• Excellent presentation, negotiation, and relationship‑building capabilities
• Ability to work independently, manage your own territory, and operate with resilience under pressure
• Strong cross‑functional collaboration skills, especially across multiple time zones
• A self‑motivated, data‑driven, customer‑centric approach to achieving results

Benefits

• We offer meeting-free Friday afternoons allowing more time for heads down work and professional development
• Through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow
• We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package

Company Overview

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