Note: The job is a remote job and is open to candidates in USA. Principal Global Services is seeking a Director of Product Management to join their Digital Experience team. In this role, you will lead the enterprise web experience and optimize customer-facing digital journeys while coaching product managers and collaborating with UX and technology teams.
Responsibilities
- Define and lead the product strategy for a portion of the enterprise digital experience, focused on optimizing web‑facing customer and employer journeys through data, customer insights, and cross‑functional alignment
- Ensure effective discovery practices that inform decision‑making and facilitate collaborative solutioning to improve experience and efficiency
- Be accountable for successful delivery across the product family, partnering closely with engineering and UX in an Agile environment and clearly communicating plans and releases
- Maintain insight into product health, outcomes, and investment effectiveness, using data‑informed storytelling to guide trade‑offs and strategic adjustments
- Serve as a trusted partner across business, technology, and UX teams by proactively communicating strategy, priorities, and outcomes to drive alignment and value realization
- Lead, coach, and develop Product Managers while balancing hands‑on product leadership with people management and continuously strengthening product management practices
Skills
- 10+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, military experience, or education
- 7+ years working in a highly collaborative, fast-paced product environment
- 4+ years of formal leadership experience including leading, developing, and scaling product teams and driving performance through others
- Proven success establishing product strategy across multiple products and aligning it to enterprise priorities
- Strong background of stakeholder management and cross-functional collaboration, especially partnering with UX/design and engineering
- Experience using data and insights to drive decisions and communicate outcomes through clear, structured storytelling
- Demonstrated understanding of modern product discovery and product delivery practices and the ability to coach others on those practices
- Excellent communication skills, including the ability to establish relationships and influence business partners
- Experience leading enterprise web experiences across multiple lines of business or customer segments
- Experience improving digital journeys through analytics, experimentation, and iterative optimization
- Experience leading or transforming product teams to adopt modern, forward-thinking Agile practices, including continuous discovery, iterative delivery, and outcome-driven product management
- Experience building and scaling mobile app experiences and product strategies
- Experience with virtual assistant, conversational AI, or voice-enabled platforms (e.g., chatbots, digital assistants, or AI-driven customer interactions)
Benefits
- Non-sales positions have the opportunity to participate in a bonus program.
- Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
- Pension Eligible
- This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Raleigh, NC, or Charlotte, NC).
- Comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.
Company Overview
Principal Global Services is a Global In-house Center, dedicated to supporting Principal Financial Group achieve our common purpose of empowering and enabling our customers across the globe by protecting and advancing their financial well-being through retirement, insurance and asset management solutions. It was founded in 2006, and is headquartered in Pune, Maharashtra, IN, with a workforce of 1001-5000 employees. Its website is https://www.principal.com/.