[Remote] Auto Damages Adjuster - General Motors Insurance

Note: The job is a remote job and is open to candidates in USA. GM Financial is building an Insurtech business that aims to reinvent auto insurance, supported by industry leaders General Motors. The Auto Damages Adjuster will investigate and adjust claims, confirm coverage, determine liability, and assist customers throughout the damages process, all while working remotely.

Responsibilities

• Investigate, evaluate, negotiate and adjust low to moderately complex claims presented by or against our insureds to confirm coverage, determine legal liability, and equitably settle/defend in compliance with all state regulatory requirements
• Manage and support the customer through the damages process for both repairable and total loss
• Look for recovery opportunities and pursue them when appropriate
• Work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims
• Recognize life events, understand customer's needs and provide advice to deliver appropriate solutions to the customer
• Provide claims service via various channels to policy holders and third-party customers
• Handle low to moderately complex auto claims
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

Skills

• High School Diploma or equivalent required
• 0-2 years of auto claims adjusting experience required
• Insurance Adjuster License required
• Experience in an inbound phone-intensive, contact center environment using a headset
• Knowledge of how to build lasting relationships with internal and external customers and business partners
• Computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
• Strong written and verbal communication skills
• Able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset
• Bachelor's Degree in related field preferred
• 1 year of prior auto claims adjusting experience strongly preferred
• 1 year of customer service experience preferred
• 1 year of customer contact experience preferred
• Guidewire ClaimCenter experience strongly preferred

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

Company Overview