Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, fostering a values-driven community. They are seeking a Client Services Escalation Analyst responsible for managing customer escalations, ensuring customer satisfaction, and providing critical thinking and problem-solving support.
Responsibilities
- Manage customer escalations and ensure customer satisfaction
- Provide critical thinking and problem-solving support
- Communicate effectively with clients and team members
- Maintain professional etiquette and organizational abilities
Skills
- Bachelor's degree in business, Management, or a related field
- 3-5 years of experience in client services or a related role
- Communication
- Critical Thinking
- Customer Relationship Management (CRM)
- Independent Judgment
- Problem Solving
- Professional Collaboration
- Customer Service Certification
- CRM Certification
- Critical Thinking Certification
Benefits
- Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.
Company Overview
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally. It was founded in 1988, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.epiqglobal.com/.