Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a detail-oriented Junior Product Manager to support and manage a structured AI product feedback workflow for their CK AI platform. This role involves owning the end-to-end feedback process, partnering closely with various teams to evaluate and translate user feedback into actionable product improvements.
Responsibilities
- Own and manage the CK AI “Thumbs Up/Down” feedback workflow end-to-end, ensuring tickets progress through intake, triage, review, prioritization, and closure
- Perform first-pass triage on incoming feedback, identify clinical vs. non-clinical issues, and route to appropriate stakeholders
- Partner with clinical reviewers, quality teams, and product leadership to evaluate sensitive or high-impact feedback
- Facilitate recurring quality review discussions, track action items, and ensure follow-through
- Translate feedback into clear Jira tickets, user stories, and acceptance criteria for engineering, data science, UX, and content teams
- Support root cause analysis, backlog linkage, and dependency tracking across teams
- Maintain strong documentation and ensure all tickets are properly resolved and closed out
Skills
- 3+ years of experience in Product Management or similar product-facing roles (Product Owner, Associate PM, etc.)
- Hands-on experience with Generative AI / ML technologies, especially text-based LLMs
- Strong understanding of SDLC and experience working cross-functionally with engineering, data science, UX, and QA teams
- Experience translating user feedback, clinical input, or technical findings into clear product requirements, including Jira tickets (user stories, spikes, acceptance criteria, backlog linkage)
- Experience managing structured workflows such as intake, triage, feedback, and issue resolution
- Strong communication skills and high attention to detail, with ability to manage documentation, ticket hygiene, and stakeholder follow-ups
- Exposure to healthcare environments or clinical workflows
- Experience with healthcare technology or AI-enabled health products
- Familiarity with LLM quality workflows (RAG, prompt/retrieval behavior, model evaluation, post-launch monitoring)
- Experience with tools such as Jira, Confluence, or Aha, and incorporating UX research or customer feedback processes
Company Overview
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://insightglobal.com/.Company H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships, with 56 in 2026, 281 in 2025, 164 in 2024, 75 in 2023, 17 in 2022, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.