Note: The job is a remote job and is open to candidates in USA. Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Revenue Operations Analyst (CS Focus) is responsible for driving continuous improvement in Customer Success operations, managing the CS tech stack, and analyzing data to support business growth.
Responsibilities
- Help design and deploy a systematic approach to value demonstration with our customers, a lynchpin of enterprise level partnership
- Own the overall performance and CS usage of the CS tech stack, partnering with cross-functional system owners and administrators (e.g., Salesforce Admin, IT, Data and Analytics) to ensure data integrity, a single and accurate source of truth within Salesforce, and to coordinate operations and processes
- Design and deploy reporting to proactively assess customer health, identify growth opportunities, and partner with the CS Team to address potential customer issues
- Collaborate cross-functionally to develop new processes and reporting tools that enable the team to work smarter
- Be the go-to, trusted pair of hands that can resolve issues, answer questions, and take on helpful tasks to turbo-charge the CS team
- Take on a variety of other revenue-related operational projects, namely with top-of-funnel operations: Lead management, conversion funnel and SDR workflows to ensure a high-velocity
Skills
- 3+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.) - who can easily work with data (namely Tableau, gSheets) and other systems to both provide reporting and identify patterns or solutions
- Advanced analytical skills and expertise with Excel (GSheets) required, alongside meaningful experience with Salesforce operations or administration
- A “doer” with a flexible mindset – someone who is naturally proactive, and is excited by the prospect of tackling new problems, sometimes without complete information or instructions
- Someone who is able to ‘zoom' in and out of the business, pairing attention to granular detail with the ability to see the bigger picture
- Excellent written and oral communication skills required
- Clinical or Healthcare Informatics experience is a plus, but not required
Benefits
- Highly competitive cash compensation
- Equity
- Medical
- Dental
- Vision
- 401(k)
- Generous vacation
- Additional benefits to full-time employees
- Comprehensive benefits package, including, among others: dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more
Company Overview
Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://www.viz.ai.Company H1B Sponsorship
Viz.ai has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.