Note: The job is a remote job and is open to candidates in USA. InsideOut is a fast-growing recruitment agency specializing in placing top-tier virtual assistants and remote professionals with U.S.-based companies. They are seeking an Account Manager to drive performance across their hiring pipeline and ensure high-quality candidate delivery to clients.
Responsibilities
- Serve as a point of contact for clients after sign-up
- Clearly communicate project timelines, milestones, and deliverables to set realistic expectations
- Proactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our services
- Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters
- Maintain close contact with clients to gather feedback on candidates and follow up on any pending actions
- Keep detailed records of client interactions, preferences, and feedback to ensure continuity of service
- Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement
- Address any client issues or concerns, escalating them when necessary to ensure quick resolution
- Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs
- Identify opportunities to offer additional services that align with clients' goals and enhance their experience
- Present tailored solutions to clients and close upsell opportunities, earning commission for successful upsells
- Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols
- Ensure clients stay on track with the recruitment process and are engaged and responsive throughout
Skills
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
- Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar
- Strong interpersonal and communication skills with a client-focused approach
- Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively
- Ability to work independently, take initiative, and problem-solve proactively
- Experience working in or with recruitment, staffing, or a related field is a plus
- Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous
Benefits
- Competitive salary with performance-based incentives.
- Commission structure for successful upsells.
- Opportunities for professional growth and career advancement.
- Flexible, remote work environment.
- Collaborative and supportive team culture
Company Overview
Inside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.