Note: The job is a remote job and is open to candidates in USA. Celerity Consulting Group is a consulting firm specializing in the utilities and energy sectors. They are seeking a Senior Business Analyst to analyze client business processes, identify requirements, and implement solutions to enhance operational efficiency.
Responsibilities
- Engage with clients to understand and document their business processes, needs, and objectives related to field service operations
- Analyze and translate business requirements into functional specifications for enterprise solutions
- Conduct gap analyses to identify areas where current systems fall short of client needs
- Collaborate with technical teams to design solutions that align with client requirements and industry best practices
- Assist in configuring and customizing tools to meet specific client needs
- Develop and execute test plans to ensure solutions meet specified requirements and quality standards
- Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle
- Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in
- Prepare and deliver presentations and reports to clients and internal stakeholders
- Identify opportunities to enhance client business processes through the effective use of FSM solutions
- Recommend best practices and innovative solutions to improve field service operations and efficiency
- Monitor solution performance and suggest enhancements based on data analysis and client feedback
- Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases
- Experience logging, tracking, prioritizing and validating defects
- Experience guiding new users through individual and collaborative UAT sessions
- Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project
- Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions
- Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage
Skills
- Over 7 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.)
- Strong background in the utilities/energy/telecom or similar industries
- Experience in requirements gathering, process analysis, and solution implementation
- Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
- Hands-on experience with SQL to access, retrieve, manipulate, and analyze data
- Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools
- Strong understanding of utility operations, asset management, and field service management
- Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels
- Strong project management skills, with the ability to manage multiple priorities and meet deadlines
- Ability to travel to client sites (domestic and/or international) as required and defined per project requirements
- Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field
- Advanced degree (MBA or Master's)
- Consulting background with experience in client-facing roles and managing stakeholder relationships
- Proficiency in using FSM software platforms
- Familiarity with GIS integration and mobile workforce management solutions
- Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management
- Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP)
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD/LTD)
- Flexible Spending Account
- Health Savings Account
- Basic Life/AD&D
- 401(k) plan
- Paid Time Off
- Company Holidays
- Leave of Absence
- Remote work and Flexible Work Schedules (for qualified positions)
- Employee Referral Program
- Professional Development
- Charitable Contribution Match
Company Overview
WE EMPOWER POWER Celerity is an agile risk optimization company that helps public utility organizations convert complex data into precision, actionable intelligence to mitigate risk, optimize assets and maximize project results. It was founded in 2001, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is http://consultcelerity.com.