Note: The job is a remote job and is open to candidates in USA. Pompa Program is a mission-driven company focused on empowering individuals to take control of their health. They are seeking a Social Media Engagement Specialist to manage interactions on their social media platforms, ensuring that potential clients feel heard and are connected to the right resources.
Responsibilities
- Respond to comments on our social content (organic posts, paid ads, reels, lives)
- Send initial direct messages to people who show interest
- Use templates for common responses while keeping messages warm and human
- Tag and close conversations so DM Setters can pick them up when the person replies
- Filter spam, scams, and off-topic comments
- Hide inappropriate content while preserving legitimate engagement
- Flag edge cases for manager review when you're unsure
- Protect brand reputation without over-moderating genuine comments
- Route high-intent comments (people sharing health conditions or symptoms) to DM Setter High Priority
- Route support questions (order issues, account problems) to Customer Support
- Route partnership/collaboration inquiries to the appropriate team
- Recognize crisis situations (mental health, severe health emergencies) and escalate immediately
Skills
- Speed & Accuracy: You can process high volumes quickly without sacrificing quality. We're talking 300-400+ comments per shift
- Judgment Calls: You know when something is spam vs. a real person, when to hide vs. when to leave up, when to handle vs. when to route
- Written Communication: Your messages sound human, not robotic. Warm, clear, professional
- Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly. You'll toggle between platforms without losing track
- Independent Work: Remote role means you manage your own time. You don't need constant check-ins to stay productive
- Experience with social media moderation or community management
- Familiarity with health, wellness, or functional medicine content
- Background in customer service or frontline support roles
- Experience with StatusBrew, Sprout Social, or similar social management tools
Benefits
- Adaptive PTO and paid company holidays.
- Health, Dental, Vision, Life Insurance options.
- Opportunities for professional growth and career advancement.
- Remote work environment.
Company Overview
Pompa Program offers cellular health analysis to address weight, brain fog, and sleep issues. It was founded in 2021, and is headquartered in Park City, Utah, USA, with a workforce of 201-500 employees. Its website is https://www.pompaprogram.com.