Note: The job is a remote job and is open to candidates in USA. Thumbtack is a company that helps millions of people confidently care for their homes. They are seeking a Senior Engineering Technical Program Manager to own the Internal Platform Infrastructure program, focusing on driving technical solutions and managing relationships across various teams to enhance operational effectiveness.
Responsibilities
- Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization
- Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussions
- Own vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendations
- Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts
- Drive enterprise AI platform evaluation and deployment, including LLM-based agents, tool and skill frameworks, MCP and connector patterns, governance models, security controls, observability, and adoption tracking
- Coordinate data and workflow infrastructure initiatives across ETL/reverse ETL, system migrations, source-of-truth modeling, and business-critical integrations
- Lead business rhythms and planning cycles for the Internal Tools Infrastructure team, overseeing OKR attainment and roadmap execution to ensure high-impact results
Skills
- 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations, working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders
- Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts), infrastructure concepts (AWS, IAM, Terraform), and infrastructure-as-code workflows
- Experience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, with literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling
- Proven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation management
- Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfully
- Experience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs
- Excellent written and verbal communication, with a track record of driving alignment and decisions in ambiguous environments
Company Overview
Thumbtack is a home services website connecting users with local service providers. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.thumbtack.com.Company H1B Sponsorship
Thumbtack has a track record of offering H1B sponsorships, with 7 in 2026, 35 in 2025, 48 in 2024, 39 in 2023, 53 in 2022, 69 in 2021, 47 in 2020. Please note that this does not guarantee sponsorship for this specific role.