Note: The job is a remote job and is open to candidates in USA. PaceMate® is a pioneering force in cardiac remote monitoring and data management, seeking a Strategic Account Executive responsible for managing high-value partnerships with electrophysiology, cardiology, and heart failure practices. This role focuses on driving account growth, retention, and expansion while collaborating with various teams to ensure strategic outcomes and customer satisfaction.
Responsibilities
- Serve as the strategic and executive point of contact for accounts in assigned geography
- Build and maintain trusted relationships with executive, clinical, and operational leadership
- Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
- Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
- Translate operational performance into executive-level insights and ROI
- Lead and present Quarterly and Annual Business Reviews
- Identify, position, and close upsell and expansion opportunities
- Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
- Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
- Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
- Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
- Develop tactics that will deliver the most appropriate products or services
- Use of communication skills to present to and influence key stakeholders in the sales process
- Provides clients with product information, demonstrations, analytics, etc
- Create key opinion leaders / reference sites within each current Key Account customer & region
- Responsible for both maintaining and growing business in contracted groups
- Manage expenses within budget
- Re-Sign current customers on longer term agreements and contract renewals
- Active involvement in weekly and quarterly sales planning process
- Own the strategic health, retention, and growth of assigned enterprise accounts
- Maintain multi-year account plans aligned to customer goals and PaceMate strategy
- Lead Quarterly and Annual Business Reviews
- Align PaceMate solutions to executive priorities and enterprise initiatives
- Drive Enterprise-wide standardization
- Drive expansion through additional clinics, service lines, or offerings
- Support pricing changes and contract renewals
- Identify and develop add-on services opportunities
- Lead escalations when operational issues rise to executive or strategic impact
- Partner with internal teams to drive resolution and recovery plans
- Physician relationships
- KOL identification and development
- Reference site / references nurturing
- Serve as Executive Sponsor
- Attend Onboardings & Workflow Design Meetings
- Set the ongoing business development expectations
Skills
- 3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
- 3-5 Years of team management in healthcare
- Proven experience owning post-sale revenue, renewals, and expansion
- Strong executive presence with the ability to engage physicians, administrators, and senior leaders
- Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
- Excellent communication and interpersonal skills
- Computer literate with Excel, Word, Adobe, PowerPoint
- Sales Management experience
- CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
- BA/BS or Equivalent 4-year Technical Degree
- Must have access to stable, reliable internet access
- You must reside within the geography of the territory
- You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities
- You must only work from within the contiguous Unites States
Benefits
- Health and Prescription coverage
- Dental
- Vision
- Long-Term Disability
- Short-Term Disability
- AD&D
- Flexible Spending Account
- Healthcare Savings Account
- 401k Retirement Savings
- Discount Program
- Employee Assistance Program
- Financial Wellness Program
- Paid Time Off
- Identity Theft Protection
- Legal Insurance
- Hospital Indemnity
- Critical Illness
- Accident Coverage
Company Overview
PaceMate is the market-leading, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. It was founded in 2015, and is headquartered in Bradenton, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.pacemate.com/.