Note: The job is a remote job and is open to candidates in USA. Ametris, formerly ActiGraph, is seeking an entry-level Technical Operations Analyst to support day-to-day technical operations and system reliability. The role involves monitoring systems, triaging technical issues, and improving documentation while providing a growth path toward DevOps and cloud operations.
Responsibilities
- Monitor system dashboards, alerts, tickets, and operational queues
- Assist with initial triage of technical issues and escalate when needed
- Follow documented procedures and runbooks for routine operational tasks
- Help maintain and improve technical documentation, process guides, and support procedures
- Support deployment, release, and environment validation activities under supervision
- Track incidents, follow-ups, action items, and operational requests
- Assist with recurring maintenance, access requests, system checks, and administrative technical workflows
- Participate in incident reviews and help document outcomes, timelines, and next steps
- Learn basic infrastructure, cloud, CI/CD, monitoring, logging, and automation concepts
- Perform low-risk technical tasks under supervision
- Help identify unclear processes, documentation gaps, or repetitive work that could be improved
- Gradually contribute to scripting, automation, and operational process improvements
Skills
- Strong problem-solving ability and willingness to learn
- High reliability, ownership, and follow-through
- Ability to follow technical instructions carefully
- Strong written communication and documentation skills
- Comfort learning new tools, systems, and processes
- Ability to stay calm and organized when troubleshooting issues
- Curiosity about technology, systems, automation, and operations
- Willingness to ask questions, receive feedback, and improve over time
- Strong attention to detail
- Ability to work independently while knowing when to escalate
- Associate degree in Information Technology, Computer Science, Information Systems, Software Engineering, Cybersecurity, or a related technical field; or Equivalent combination of education, technical training, certifications, military experience, and relevant work experience
- Ticketing systems such as Jira, Azure DevOps, ServiceNow, Zendesk, or similar
- Basic command line usage
- Git or source control concepts
- Cloud platforms such as Azure, AWS, or Google Cloud
- CI/CD or deployment pipelines
- YAML, JSON, PowerShell, Bash, Python, or other scripting basics
- Monitoring, logging, or alerting tools
- Technical support, IT operations, release support, infrastructure support, or help desk experience
- Process-driven work in operations, logistics, retail management, food service management, scheduling, or customer support
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related field
Benefits
- A casual "dress-code" environment
- A family-oriented and collaborative workplace
- Paid time off (including paid time off for your birthday)
- Medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), supplemental insurance options, AND tuition reimbursement
Company Overview
Ametris provides wearable digital health devices and data solutions for clinical research in healthcare. It is a sub-organization of Signant Health. It was founded in 2004, and is headquartered in Pensacola, Florida, USA, with a workforce of 51-200 employees. Its website is https://ametris.com.