Note: The job is a remote job and is open to candidates in USA. NetFortris, A Sangoma Company is dedicated to empowering organizations through reliable Unified Communications and related solutions. In this role, you will own the end-to-end UX of Sangoma’s desk phone and device experiences, focusing on designing for embedded, hardware-constrained environments and ensuring usability across the product lifecycle.
Responsibilities
- Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution
- Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
- Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
- Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load
- Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle
- Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
- Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes
- Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
- Research regulatory factors and usability constraints
- Support the engineering team by contributing to usability testing and iterate based on real user behavior
- Help drive consistency and usability across Sangoma’s broader device ecosystem
Skills
- Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design
- You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior
- Demonstrated experience designing, task-focused, workflow-driven interfaces
- Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention
- Ability to communicate UX rationale clearly to engineers and non-design stakeholders
- Proficiency with design tools such as Figma, Sketch, or similar
- Experience with telephony, VoIP, or enterprise communications products
- Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems
- Understanding of localization and internationalization considerations
- Prior exposure to usability testing or field studies in enterprise or operational environments
Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%
- Employee Stock Purchase Plan after one year of service
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Company Overview
Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.netfortris.com/.