Note: The job is a remote job and is open to candidates in USA. KMC Careers is a hyper-growth company that is innovative, bold, and ambitious. They are seeking a Senior Solution Consultant to lead Talkdesk Strategic implementations with customers by gathering requirements, designing prototypes, configuring systems, and delivering training.
Responsibilities
- Lead Talkdesk Strategic implementations with new and existing customers, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
- Understand customer business objectives, consult with industry best practices, & document user stories
- Gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
- Good knowledge of Integration using Talkdesk Applications and APIs that include the creation of studio flow, data dips, automation, custom applications within Talkdesk's solution, and/or 3rd party CRM systems
- Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
- Develop visual representation diagrams of the Customer’s end-client journey
- Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
- Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
- Leverage strong technical acumen to identify process and technical solutions dynamically to expected and unexpected situations
- Able to produce technical documentation
- Partner with internal teams such as Product, Support, etc to assure timely delivery of feature requests, bug fixes and support requests
- Participate in the sales cycle as necessary to gather requirements, formulate delivery approach and develop a proposal/SOW
Skills
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 8+ years of experience in Professional Services/Consulting roles or 2+ years in IT Applications Development/Software Product Development or similar role in a fast paced SaaS business
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc
- Familiar with creating and managing Web Services (REST APIs/)
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
- Client management experience highly valued
- Engaging personality, polished verbal and written communication skills and meticulous attention to detail
- A passion for helping people solve problems and proven ability to understand and learn technological concepts
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced startup environment
- CCaas or Contact Center product
- CCaaS, SaaS Certificates
- IVR Call flow development
- Developer / REST APIs
Company Overview
Are you ready to defy your limits? We're always recruiting talented professionals like you, not only by matching your talents to credible and reputable companies but also by giving you opportunities to defy your expectations! It was founded in 2010, and is headquartered in Taguig, PH, with a workforce of 1001-5000 employees. Its website is https://kmc.solutions/careers.