About arenaflex
Welcome to arenaflex, a leading integrated healthcare, pharmacy, and retail organization with a legacy spanning over a century of caring for communities. At arenaflex, we believe that everyone deserves access to quality healthcare, and our team of dedicated professionals works tirelessly to make this vision a reality. Operating nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves as a trusted neighborhood health destination for nearly 10 million customers daily.
Our commitment to equitable healthcare access drives everything we do. Pharmacists at arenaflex play a critical role in the U.S. healthcare system, providing an extensive range of pharmacy and healthcare services that particularly focus on reaching medically underserved populations. We take pride in offering a true omnichannel experience with fully integrated physical and digital platforms, supported by cutting-edge technology to deliver top-quality products and services to communities nationwide.
Join arenaflex and become part of a dynamic team that is transforming healthcare delivery while building meaningful relationships with clients, healthcare providers, and the communities we serve. We are currently seeking a talented Client Relationship Analyst to join our growing team and contribute to the success of our 340B program.
Position Overview
Are you passionate about healthcare program management and exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference in supporting clients and their pharmaceutical programs? If so, arenaflex has an exciting opportunity for you!
We are looking for a dedicated Client Relationship Analyst to serve as the single point of contact for our valued clients. In this pivotal role, you will be responsible for managing everyday correspondence with clients, conducting comprehensive program surveys, assisting clients through agreement pharmacy reviews, and delivering program productivity improvements. You will work collaboratively with cross-functional teams to identify and resolve issues while representing the client's perspective across various internal departments.
This position offers a competitive hourly rate of $32.00 and is based in Florida, USA. This is a full-time opportunity that combines data management, customer support, and healthcare program expertise.
Key Responsibilities
As a Client Relationship Analyst at arenaflex, you will play a crucial role in maintaining and strengthening client relationships by providing exceptional services that address client needs. Your responsibilities will include:
- Client Communication: Serve as the primary point of contact for clients, managing daily correspondence and ensuring timely responses to all inquiries and concerns.
- Program Support: Conduct program surveys and assist clients through agreement pharmacy reviews, ensuring compliance and optimal program performance.
- Issue Resolution: Own the end-to-end resolution of questions and issues while demonstrating professionalism and providing the highest level of service consistently.
- 340B Program Expertise: Act as the knowledgeable authority to drive 340B program advancement opportunities and identify growth areas.
- Data Analysis: Use cross-functional support teams to request and interpret various data streams, communicating business results and trends that relate to client performance.
- Process Improvement: Request client feedback and develop process improvement solutions while recommending system enhancements.
- Client Education: Instruct clients regarding reporting changes and guide them through transitions. Analyze client needs to develop more effective reporting solutions.
- Audit Support: Provide essential support needed for 340B audits by explaining data movement through various systems and participating in client review processes.
- Documentation: Maintain records of client interactions, documenting details, complaints, comments, and actions taken. Contact clients to answer inquiries or inform them of investigation results and planned changes.
- Internal Collaboration: Build and nurture working relationships with internal partners including IT, Stores, Legal, and Sales to facilitate effective information exchange.
- Industry Knowledge: Maintain current knowledge of the healthcare and pharmacy services industry, utilizing that information to identify ways to improve the 340B program.
Essential Qualifications
To succeed in this role, candidates must meet the following requirements:
- Education: Bachelor's degree OR high school diploma/GED with two (2) years of client or account relationship experience.
- Problem-Solving Skills: Experience diagnosing, isolating, and resolving moderate to complex business issues, including recommending and implementing effective solutions.
- Self-Directed Work Style: Experience developing approaches to achieving goals and meeting deadlines with minimal supervision. Ability to work independently, complete goals, and determine when escalation of issues is necessary.
- Communication Skills: Strong verbal communication skills (telephone, one-on-one, and presentations) and excellent written communication (emails, letters, reports, presentations) to various audiences including workgroups, teams, company management, and external clients.
- Customer Service Excellence: Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
- Presentation Skills: Experience developing and delivering presentations to internal and external audiences.
- Technical Proficiency:
- Microsoft Excel: Fundamental level skills including opening workbooks, inserting rows, selecting fonts and sizes, formatting cells as currency, using copy/paste/save functions, aligning text, selecting cells, renaming worksheets, inserting columns, selecting outline styles, inserting worksheets, setting margins, selecting page orientation, using spell check, and printing worksheets.
- Microsoft PowerPoint: Fundamental level skills including inserting, rearranging, hiding, and deleting slides, navigating between slides, increasing list levels, adding, centering, and editing text, changing views, inserting tables or notes, moving items, printing outline view, and running slide shows.
- Microsoft Word: Fundamental level skills including opening documents, cutting, pasting, and aligning text, selecting font types and sizes, changing margins and column widths, sorting, inserting shots, pictures, and dates, using find and replace, spell check, track changes, review features, and print capabilities.
- Travel Availability: Willingness to travel up to 20% of the time for business purposes (within state and out of state).
Preferred Qualifications
Candidates with the following qualifications will be given additional consideration:
- Bachelor's Degree with at least 2 years of client/customer service experience OR High School Diploma/GED with 2 years of client or account relationship experience.
- Experience working in a client or account management environment.
- Industry experience in healthcare, including familiarity with 340B programs, pharmacy, hospital, clinic, or PBM (Pharmacy Benefit Management) settings.
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' professional development. As a Client Relationship Analyst, you will have access to comprehensive training programs designed to enhance your skills and advance your career. We offer:
- Structured onboarding and mentorship programs
- Continuous learning opportunities in healthcare program management
- Internal career advancement pathways
- Professional development workshops and seminars
- Exposure to cross-functional teams and diverse business areas
- Performance-based promotion opportunities
This role provides invaluable experience in healthcare program management, client relations, and cross-functional collaboration—skills that are highly transferable and sought after in the healthcare industry.
Work Environment and Culture
arenaflex fosters a collaborative, inclusive, and patient-focused work environment. We value diversity and believe that different perspectives strengthen our ability to serve our clients and communities effectively. Our culture is built on:
- Integrity: Acting ethically and transparently in all interactions
- Innovation: Embracing new ideas and technologies to improve patient care
- Collaboration: Working together across departments to achieve common goals
- Customer Focus: Prioritizing the needs of clients and patients in every decision
- Work-Life Balance: Supporting our team members' well-being both inside and outside of work
Compensation and Benefits
arenaflex is committed to providing competitive compensation and comprehensive benefits to support our employees' health, well-being, and financial security. In addition to the hourly rate of $32.00, eligible employees receive:
- Health Insurance: Comprehensive coverage for medical, dental, and vision expenses
- Retirement Plans: 401(k) or other retirement savings plans with company matching
- Paid Time Off: Vacation days, holidays, and sick leave
- Employee Discounts: Generous discounts on products and services offered by the company
- Life Insurance: Coverage in the event of an employee's passing
- Tuition Assistance: Support for employees pursuing additional education and professional development
- Wellness Programs: Initiatives and resources to promote employee health and well-being
- Career Development: Training and development programs to enhance skills and support career growth
Note: The actual compensation a worker can expect to receive, plus bonus compliant with the specifics of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit our careers page.
Join Our Team
If you are ready to take the next step in your career and make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity at arenaflex. This is your chance to join a respected organization that values its employees and is committed to improving health outcomes across the nation.
As a Client Relationship Analyst, you will be at the forefront of supporting healthcare programs that make a real difference in people's lives. Your work will directly contribute to ensuring that clients have the resources and support they need to operate effective 340B programs, ultimately helping to expand access to affordable medications for underserved populations.
Don't miss this opportunity to grow your career with arenaflex—a company that truly cares about its employees, its clients, and the communities it serves. Apply today and become part of a team that is passionate about transforming healthcare delivery!
We are an equal opportunity employer and welcome applications from all qualified individuals. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, age, disability, or any other protected status.