Note: The job is a remote job and is open to candidates in USA. Super.com is dedicated to maximizing the lives of both customers and employees, creating an environment where learning and impact are prioritized. The Senior Fraud Investigator will focus on safeguarding the integrity and profitability of Super.com's financial products by executing fraud and risk operations throughout the customer lifecycle, developing scalable fraud controls, and collaborating with cross-functional teams to mitigate risks.
Responsibilities
- Execute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flows
- Perform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events affecting financial products, while actioning customer’s accounts
- Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response
- Support the development and refinement of operational procedures, playbooks, and controls that improve consistency, auditability, and decision quality across the Financial Products risk operation
- Partner with Product, Engineering, Data, Compliance, Operations, and vendor partners to improve controls, close gaps, and operationalize process changes
- Help define and improve risk reporting for leadership, including fraud visibility, key KPIs, and product-level operational health metrics
- Identify root causes behind fraud loss, friction, or operational failure and recommend process, policy, tooling, or workflow improvements
- Support escalation handling and response frameworks by helping document incident severity, ownership, and next steps across teams
Skills
- 3+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environments
- Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices
- Strong analytical thinking and attention to detail, with the ability to assess risk signals and investigate complex cases effectively
- Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership
- Strong written and verbal communication skills, including the ability to explain risk decisions clearly and collaborate across teams
- Ability to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting priorities
- Exposure to SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience partnering closely with analytics teams to support fraud and operational investigations
- Experience using operational risk, fraud prevention, or identity verification tools within fintech or payments environments is a plus
- Familiarity with card, deposit account, or cash advance products and their associated fraud and operational risks
- Relevant certifications such as CFE, CPFPP, or related credentials
- Experience building, improving, or documenting operational processes, controls, or SOPs is a strong plus
Benefits
- Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
- Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
- Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
- Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
- Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
- Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
Company Overview
Super.com is a saving app that empowers users to spend less, save more, and build credit. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.super.com.