Note: The job is a remote job and is open to candidates in USA. DXC Technology is a leading global provider of information technology services, and they are seeking a Voice Administrator to manage their enterprise voice infrastructure. The role focuses on configuring, maintaining, and supporting Avaya and Cisco voice solutions to ensure reliable communication services across the organization.
Responsibilities
- Configure, install, and support Avaya Aura solutions, including Communication Manager (CM), System Manager, and Session Manager
- Perform MAC (Move, Add, Change) requests for telephony devices, extensions, and user configurations
- Administer and maintain the Avaya Messaging voicemail system, including setup, troubleshooting, and user support
- Support and maintain Cisco voice environments, including Cisco Call Manager (CUCM) and Cisco Unity voicemail systems
- Troubleshoot telephony issues across Avaya and Cisco platforms, including SIP, VoIP, call routing, and voicemail integration
- Monitor system performance, perform diagnostics, and resolve voice‑related incidents in a timely manner
- Collaborate with networking, security, and systems teams to ensure optimal integration and performance of voice applications
- Document system configurations, changes, procedures, and troubleshooting steps for internal knowledge sharing
- Assist with software upgrades, patches, migrations, and other improvement initiatives for both Avaya and Cisco systems
- Provide end‑user support for phone devices, softphones, voicemail access, and telephony features
Skills
- U.S. Citizenship due to compliance with ITAR regulations
- Hands-on experience with Avaya Aura platforms (Communication Manager, System Manager, Session Manager)
- Strong understanding of Cisco Call Manager (CUCM) and Cisco Unity voicemail administration
- Working knowledge of VoIP, SIP protocols, call routing, dial plans, and general telephony infrastructure
- Strong troubleshooting skills for voice quality issues, device provisioning, and cross-platform integrations
- Experience managing voicemail systems such as Avaya Messaging and Cisco Unity
- Excellent communication, documentation, and organizational skills
- Ability to work independently while collaborating effectively with cross-functional IT teams
- Strong customer service mindset with the ability to support users at all technical levels
- Candidates located in the Boston, MA area
Benefits
- Full-time hires are eligible to participate in the DXC benefit program.
- DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Company Overview
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services. It was founded in 2017, and is headquartered in Ashburn, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.dxc.com.